HOW TO USE FROZEN STORE
The Frozen Store serves as a comprehensive platform for logging service orders related to Power Unit issues and for purchasing essential supplies such as cups, straws, syrups, and other accessories necessary for store operations. To assist users in navigating the site effectively, we've developed a helpful PDF guide showing you how to order product online, which is linked below.
Frozen store is your one-stop shop for all your frozen drink needs. Easily order your syrup cups, straws, and accessories. You can now book online for a service technicians to come to your store to help solve any problems you have. Not only that, but ordering online is 5 times faster than ordering over the phone.
Frozen Store FAQ's
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You can add multiple users to your account to order on Frozen Store, to register a Frozen Store account, or add a new user to your account, please click here to fill out a registration form.
Please note only existing Frozen Brothers customers can register or add a user to their account, if you aren't a Frozen Brothers customer, click here to get started.
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To log into Frozen Store go to https://account.frozenstore.com
Enter the email of your Frozen Store account, then click 'Continue. If you aren't sure which email address you need to use, please submit a support request here.
You will then receive an email with your 6-digit login code, enter the code and click 'Submit' if you don't see the email in your inbox, please check your spam/junk folder.
After you have entered your code, you will be taken to your account, here you can view previous orders and your account details, to place an order, click the 'Go To Store' button.
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If you don't see the correct price on Frozen Store, you will need to log in to see your pricing - Click here to login
If you are logged in and not seeing the correct price, It's most likely because you have logged in with an email we do not have in our system - Click here to request account setup. Once we have set up your account, we will notify you via email.
If you aren't a Frozen Brothers customer, click here to get started.
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If you have decided to delete your account with us, we want to make the process as simple and transparent as possible. This article will guide you through the steps to request account deletion and explain how we handle your data according to our privacy policies.
Steps to Request Account Deletion
Click on the Deletion Link: You can request account deletion by clicking on this link which will take you to a form.
Fill Out the Form:
Email Address: Enter the email address associated with your account.
Store Name or ID: Provide your store name or ID.
Select Your Query: From the dropdown menu titled "What is your query regarding?" select "Account Help."
Description: In the description field, simply write "Please delete my account."
Submit the Form: Once all fields are filled out, click on the submit button.
Wait for Confirmation: You will receive a confirmation email notifying you that your request is being processed. The deletion process may take some time, and we will notify you once it is completed.
How We Handle Your Data
Your data privacy and security are crucial to us, and we adhere to the following principles:
Data Protection: We take appropriate organisational and technical measures to safeguard your personal information. Your data is processed only by those who reasonably need to handle it for their jobs, and they are subject to confidentiality agreements.
Data Transfer and Storage: By submitting your personal information for deletion, you agree to the transfer, storage, and processing of your information. We ensure that your personal information is securely handled in accordance with our Privacy Policy.
Data Retention Period: We retain your personal data only for as long as necessary to fulfill legal, accounting, or reporting requirements. The retention period and types of data retained or deleted are determined by evaluating the amount, nature, sensitivity, potential risk, and legal mandates related to the data
