Contact Us

Log into Frozen Store account to place your product orders or log a service with one of our engineer.

  • Check our YouTube channel and Frequently Asked Question page which are full of useful information to resolve the issue yourself.

  • Head to our Where’s My Stuff page to log a query regarding missing product, equipment, video, or technician.

  • Visit our Complaints page if you have a complaint you’d like us to address. Our dedicated team is here to ensure your issue is resolved quickly and effectively.

  • In the event of a critical emergency that may risk the health or safety of any person, time is of the essence, please contact us right away.

  • For any other queries, you can also contact us via email or phone. Our opening hours and contacts details are below. 

We are open 7 days a week

Monday to Friday - from 9am until 5pm 

Saturday – from 10am until 4pm

Sunday – from 12pm until 4pm

Email - customerservices@frozenbrothers.com

Phone - 0208 578 5785 (UK) and 01 901 0235 (Ireland)

If you are phoning us to report a machine fault or to book an engineer, you can save time and do it online by clicking here.

 Our Locations

  • Address: Frozen Brothers Ltd, Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3TA.

    Phone: +44 (0)208 578 5785

    (Monday to Sunday 9am-5pm)

    Orders, Service and General Inquiries: customerservices@frozenbrothers.com

  • Address: Frozen Brothers Ltd, Unit 6, The Gateway, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3SU.

  • Address: Frozen Brothers Ltd, 16-18 Lancaster Close, North Yorkshire, LS25 6NS.

  • Address: Frozen Brothers, Unit 4 Gortrush Ind Estate, Great Northern Road, Omagh, BT78 5EJ.

    Phone: +44(0)208 578 5785

    (Monday to Sunday 9am-5pm)

    Orders, Service and General Inquiries: customerservices@frozenbrothers.com

  • Address: Frozen Brothers Southern Ireland Ltd, 77 Merrion Square S,Dublin D02 DH22, Ireland.

    Phone: +353 (0)1 901 0235

    (Monday to Sunday 9am-5pm)

    Orders, Service and General Inquiries: customerservices@frozenbrothers.com

  • Address: Frozen Brothers SARL 3-5 rue des Manufactures, Bât A5, 91220, Brétigny-sur-Orge, France

    Phone: +33(0)169305842

    (Monday to Friday 8am-4.30pm)

    Orders, Service and General Inquiries: info.fr@frozenbrothers.com

  • Address: Frozen Brothers GmbH, Einhäge 4, 79618 Rheinfelden, Deutschland

    Phone: +49 (0)711 4906 5930

    (Monday to Friday 7.30am-5.30pm)

    Orders: order.de@frozenbrothers.com

    Service: service.de@frozenbrothers.com

    Carpigiani Service: service.carpigiani.de@frozenbrothers.com

    Carpigiani Inquiries: customer.service.de@frozenbrothers.com

  • Address: Frozen Brothers BV, Raambrug 20 5531 AG Bladel

    Phone: +31 (0)497384758

    (Monday to Friday 8.30am-5pm)

    Orders, Service and General Inquiries: customerservice.nl@frozenbrothers.com

  • Address: Frozen Brothers España SL, Carrer Baix Penedès 30. 43710, Santa Oliva, Tarragona, Spain. (Showing wrong city/address when looking at the map)

    Phone: +34(0)877075212

    (Monday to Friday 9am-6pm)

    Place Order: orders@frozenbrothers.com

    Service: service.es@frozenbrothers.com

  • Address: Frozen Brothers Switzerland AG, Kägenstrasse 21, 4153 Reinach BL, Switzerland.

    Phone: +41 (0)61 406 20 20

    (Monday to Friday 7.30am-5.30pm)

    Place orders: order.ch@frozenbrothers.com

    Service: service.ch@frozenbrothers.com

    General inquiries: customer.service.ch@frozenbrothers.com