You Fix
You Fix refers to the maintenance tasks that you are responsible for. These jobs are important for you to complete to keep your machine functioning properly. We have created a YouTube channel full of videos to help you with this, which can be found here.
Below is a list of your responsibilities. There are also links to the You Fix manuals we have created to help you understand your machine and the jobs you need to do. These can be downloaded from the buttons below.
IMPORTANT: Below are the key things that you are responsible for fixing. We reserve the right to apply a charge* if you place a service order for us to attend your site to fix any of the items listed in the table below.
Bag in Box empty or not connected
Bag in Box empty or not connected
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
CO2 empty or not connected
CO2 empty or not connected
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Click here - Change C02
No Access to site/equipment
No Access to site/equipment
If you call out a technician you or a member of your staff must be present when they arrive and the technician must be able to enter the property to access the Power Unit
Power Unit requires ventilation
Power Unit requires ventilation
Ventilation airflow for the Power Unit is not obstructed and is less than 32C.
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Power Unit Under Freezing - High Ambient Temperature
Power Unit Under Freezing - High Ambient Temperature
If your power unit is under freezing, please watch the following video to rectify this problem.
Power Unit timer settings
Power Unit timer settings
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Power Unit running too hot - filter dirty
Power Unit running too hot - filter dirty
Ventilation airflow for the Power Unit is not obstructed and is less than 32C
To view our helpful videos, follow the link below and select the ones featuring the Power Unit you have.
Electricity supply switched off
Electricity supply switched off
To view our helpful video, follow the link below.
No Fault Found
No Fault Found
If the technician finds no fault with your machine, you may be charged for the call out.
Water supply turned off
Water supply turned off
To view our helpful video, follow the link below.
Location and access details of the faulty Equipment Not Provided
Location and access details of the faulty Equipment Not Provided
When calling out a technician, please ensure that you or a member of your staff is present upon arrival. Our Frozen Brothers Technician will check in and request confirmation of the exact location and access details for the equipment designated in the service order.
Frozen Tank
Frozen Tank
If the technician arrives and the barrel hasn't been switched off after reporting a frozen tank, you may be charged for the call out.